What are the developments and challenges in online reputation and customer experience management this year? Discover the 5 top key trends that stand to shape your digital marketing strategies in the hospitality industry.
Daily news, insight and opinion from the world of restaurants
2019 Trends in guest experience and reputation
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The 2020 top trends for UK hospitality
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The UK’s hospitality industry has been through a turbulent year, and everyone reading this article is probably fed up with the ‘c-word’ by now. Nevertheless, the industry rolls on, and as we head into the winter months and New Year, we don’t really know...
Faster digital transformation: COVID-19’s impact on hospitality
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What are the digital best practices operators can implement during the lockdown and beyond to maintain business continuity and speed-up their digital transformation.
Related Resources
2023-24 UK Hospitality Trends Report
Delve into the depths of the UK hospitality landscape with our exclusive 2023-24 Quick Take Report.
Out-of-Home Reputation Management Report with CGA
The study, commissioned by Reputation, has found that consumers rely on digital tools and reputation before, during and after visiting bars, restaurants and pubs.
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