Hospitality facing shortfall of more than 200,000 workers

By James McAllister

- Last updated on GMT

Hospitality facing shortfall of more than 200,000 workers

Related tags Coronavirus Hospitality Recruitment isolation track and trace

Hospitality is facing a shortage of more than 200,000 workers with vacancies across every business in the sector, according to new research from the UK’s leading industry trade bodies.

UKHospitality, the British Beer and Pub Association (BBPA) and The British Institute of Innkeeping (BII) are all warning that the long-awaited easing of restrictions this week does not mark an easing of challenges for sector businesses.

Chief among these are major concerns around staffing, the supply chain, and tapering of Government support.

A survey of over 350 businesses operating tens of thousands of venues found that 100% of businesses currently have vacancies; mainly front-of-house (84%), non-head chefs (67%) and kitchen porters (36%). A third are experiencing managerial role vacancies.

Vacancy levels are running at 10% across the sector – implying a shortage of more than 200,000 workers.

Meanwhile, up to a fifth of staff in the sector are isolating at any one time as a result of contact tracing notifications from the NHS Covid app, which is forcing operators to reduce operating hours or to close venues completely.

Almost all (94%) of hospitality businesses are experiencing difficulties with their supply chain – 66% have reduced product lines; 63% are seeing delays in deliveries; 60% are experiencing products not turning up; and 56% are seeing major price inflation.

A return to a VAT rate of 20% next year will have negative impacts on the vast majority of businesses: 43% said they would cut investment; 30% would become loss-making; 28% would cut jobs; 22% would implement a recruitment freeze, and 21% would face business failure.

In terms of priorities for Government support, respondents ranked additional business rates relief into 2022/23 as the top measure, followed by a continued reduction in hospitality VAT beyond March 2022 and, thirdly, an overhaul of the business rates system.

Other support measures needed that ranked highly were a reduction in the tax on beer and alcoholic drinks, as well as help to address labour shortages experienced by the sector.

In a joint statement, the three trade bodies said: “The easing of all legal restrictions should mark a progression into the recovery phase for our sector, which has been hardest hit during the pandemic and only now permitted to trade unrestricted and make progress toward rebuilding and paying off accrued debts.

“But businesses are faced with a range of pressing challenges meaning the road to recovery will be bumpy for many months to come. The sector has already lost more than 12,000 venues during the course of the pandemic and more than half a million jobs - without further adequate support there will be more businesses and jobs lost. 

“For hospitality to begin a sustainable recovery, Government must continue working closely with us in order to put in place the right trading environment, including measures such as further business rates relief into next year and the extension of the lower rate of VAT. This will offer firms the chance to bounce back strongly and help to rebuild fragile consumer confidence. With the right support, hospitality can be at the forefront of the nation’s economic recovery, creating jobs and reviving our high streets and city centres.”

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