McDonald’s hit by ‘technology outage’

By James McAllister

- Last updated on GMT

McDonald’s hit by ‘technology outage’ that affects restaurant, drive-thru and online orders in the UK and globally

Related tags McDonald’s Technology QSR Fast food

McDonald’s has confirmed that a ‘technology outage’ that impacted its UK restaurants has been resolved.

Issues affecting restaurant, drive-thru and online orders were reported this morning (15 March) amid a series of global outages that also impacted McDonald’s restaurants in Japan, Australia, Italy, New Zealand, Hong Kong and Denmark.

According to The Guardian​, ​the Downdetector site, which flags outages on apps, reported more than 600 outages on the McDonald’s UK app this morning with a spike at about 7am.

In a statement, McDonald's UK apologised to customers who had been affected by the outage, adding that it was not part of cybersecurity attack.

It said: “We are aware of a technology outage which impacted our restaurants.

“The issue has now been resolved in the UK and Ireland.

“We thank customers for their patience and apologise for any inconvenience this may have caused.

“The issue is not related to a cybersecurity event.”

Sky News​ reports​ that McDonald's Japan halted operations at most of its 3,000 stores due to the system disruption, while the company's Australia spokesperson said the group was aware of an outage affecting its outlets nationwide.

Some of the more than 160 stores in New Zealand also reported outages, impacting the ability to process orders.

According to The New York Times​, McDonald's Hong Kong also experienced a ‘computer system failure’, with mobile ordering and self-ordering kiosks not functioning.