Hardy, who joins Caffè Nero with more than two decades’ experience leading UK retail brands, most recently as CEO of Hotel Chocolat, will begin her role immediately and will oversee the UK Caffè Nero business, reporting to Gerry Ford, who remains as group CEO.
She will work alongside existing managing director Glyn House, who will remain in his position.
“I’m delighted to be joining the Caffè Nero UK business; it’s an exciting brand which has consistently outperformed the market,” says Hardy.
“This is the leading coffee brand in the premium space and Caffè Nero is well placed to have numerous opportunities and strong growth in the years ahead.
“I am thrilled to be working for Gerry and to be part of that journey.”
Hardy’s appointment comes after Will Stratton-Morris stepped down as Caffè Nero UK CEO mid last year. It follows a record first half for the business, with sales at group level of £338m, driven by 5% like for likes.
The UK business reported record first-half sales of £185.4m, reflecting strong overall growth of 7% against last year, with 5% like for like sales growth.
“I’m delighted to welcome Lysa to Caffè Nero,” adds Ford.
“Her experience and track record makes her a great complement to Glyn and allows us to take the UK Caffè Nero business forward in the next phase.
“We have considerable brand momentum in the coffee space globally and in the UK where we continue to gain market share and have delivered record first half results.”