At Yianni’s in Glasgow, speed of service is critical – but not at the expense of quality.
Co-owner Stascia Bantouvakis has built the menu around fresh, house-made dishes that demand meticulous preparation, from hand-crafting and marinating meat to assembling gyros skewers in-house.
This elevated level of prep introduces operational complexity to the operation, particularly during busy lunch periods when customers expect fast, seamless service. For Bantouvakis, the challenge is maintaining consistency while keeping queues moving and service flowing.
This is where Genius comes in. A streamlined ordering and payment process accelerates customer throughput, while clear on-screen kiosk ordering allows them to see exactly what they’re getting before they buy. It supports a smoother front-of-house experience without disrupting the kitchen’s intricate preparation process.
Crucially, the focus remains on people. Staff are trained to deliver strong customer service alongside efficient operations, ensuring that speed does not come at the expense of customer satisfaction.
For QSR operators, balancing food prep and kitchen efficiency with fast-paced service, Yianni’s highlights a familiar scenario – and shows how the right tools, combined with a clear operational approach, can help deliver both quality and pace.