How much time is lost to miscommunication between front and back of house?
At Yianni’s, fixing that gap has been crucial to keeping service smooth in a popular, fast-paced city centre spot. For co-owner Stascia Bantouvakis, reducing friction across the order journey has helped streamline operations from the moment a customer walks through the door.
A shift away from paper tickets has played a central role. Orders now go directly to the kitchen as soon as they are placed, with every detail order time, allergens and customisations – clearly displayed on a kitchen screen. This cuts out manual handovers and lowers the chance of mistakes during busy periods.
The result? Teams share information more smoothly. Taking orders with payment upfront means less back and forth so staff can focus on food and great service. For the kitchen team, clearer visibility of incoming orders supports a more organised workflow, particularly during peak periods.
Yianni’s offers a clear takeaway: the right tech can help improve communication between teams, unlocking both speed and accuracy and helping to create a more connected and efficient service.
