Pearls of Wisdom: Claire Clark
The former pastry chef at Napa Valley’s The French Laundry has been running a pop-up patisserie at Harvey Nichols in London, and has hopes of opening her own dessert-focused restaurant concept in Mayfair next year
Archives for October 28, 2010
What you’re doing: Christmas special
Christmas in hospitality this year will be all about adding value to your services so you attract – and keep – new customers, while at the same time keeping your costs down. If you’re stuck for ideas as to how to go about doing this, take a look at what...
Hospitality benchmark names top brands for customer service
A hospitality benchmarking survey has named Living Ventures, John Lewis cafes and restaurants, Wagamama, Premier Inn and Maison Blanc as the top five multi-branch brands for customer service