Hostech: customer marketing
Delving deeper into digital
It’s taken a pandemic, but hospitality operators are finally beginning to understand the power of digital and the wealth of data it generates
Archives for February 19, 2021
Flash-grilled: Gary Lee
The Ivy's executive chef on his love of boxing, memories of eating at Alain Ducasse's Benoit in Paris, and watching Mark Hix on Great British Menu.
Hostech: Case study
Driving engagement at Roadchef
Roadchef uses online reputation management platform Reputation to manage its entire online presence, including reviews, business listings and social media.
Friday Five: the week's top news
This week's main hospitality news stories include HMRC clearing TiPJAR for use; plans to extend the lease forfeiture moratorium; and Alyn Williams winning his unfair dismissal case against The Westbury.
Sponsored by Arla Foodservice
Podcast: sustainability and health key trends for 2021
Sustainability and a focus on animal welfare as well as health will drive customer choices when eating out this year, according to predictions from Arla Foods.
Chancellor to delay ‘fundamental’ review of business rates
Rishi Sunak is to delay the publication of the Treasury’s ‘fundamental review’ of business rates until Autumn.
Mayor announces £5m plan to support safe reopening of central London hospitality
Sadiq Khan has announced proposals to invest £5m to support the eventual reopening of hospitality in central London.
McDonald's looks to improve gender and minority representation amid discrimination claims
McDonald’s has pledged to boost gender and minority representation among its senior US ranks by 2030.
Kevin and Nicola Tickle call in pals to help get Heft open
Kevin and Nicola Tickle are hosting a series of one-off dining experiences with top chefs to help get their upcoming Cumbria restaurant ‘over the line’.
Ramsay urges Sunak to extend VAT cut and furlough for hospitality
Gordon Ramsay has called on Chancellor Rishi Sunak to extend the VAT holiday and furlough for struggling hospitality businesses at his Budget.
hostech: interview
Pret a Manger: "click and collect is going to be really important for us"
Pret a Manger chief information and transformation officer Sarah Venning on how the brand’s approach to delivery and click and collect led to the creation of its coffee subscription.