Product details:
The three downloadable booklets have been produced under three titles: Restaurants, Hotels and Care Homes and provide a list of handy hints and tips for operators in these areas to employ good hygiene and create a memorable experience for guests.
Each guide is centred around five top tips:
- Never underestimate the importance of a personal touch – small gestures can help you win big
- Appeal to all sensory aspects of a great guest experience – inviting smells can be as important as looks
- Capitalise on first impressions – people will form an opinion of your business within the first 3 seconds
- Ignore guest feedback at your peril – fearless listening is essential for operators
- Collaboration is key - make sure you benefit from industry partnerships
They also include advice on how to use P&G Professional’s new range of 15 cleaning and disinfecting products. The range includes colour-coded products for public spaces (blue), kitchens (green) and sanitary areas (red) as well as professional usage aids and hygiene plans.
USP:
A survey commissioned by P&G Professional earlier this year found that 97 per cent of people said cleanliness is a key factor when choosing where to eat or stay, so these guides aim to support operators in keeping cleaning standards high.
Price:
Free to download.
Availability:
The guides can be downloaded here http://pgpro.co.uk/pgprofessionalrange
Why you should download it:
Jayne Clark, P&G Professional sales director, UK and Ireland said: “In an industry such as ours, change is inevitable and as people’s expectations continue to rise, delivering on the basics is no longer good enough. P&G Professional is committed to delivering new product innovations that help operators stand out from the competition to deliver a new level of clean that guests will really notice.”