The integration connects HeyGuest directly with OpenTable’s reservation platform, giving its AI concierge access to live availability and enabling guests to book, amend or cancel reservations.
The companies say the partnership comes as hospitality businesses face growing pressure to balance rising operating costs with increasing guest expectations.
HeyGuest is designed to handle enquiries during busy periods when restaurant teams may struggle to respond. It can manage table bookings, amendments, cancellations and questions about celebrations or opening hours.
The platform uses a single AI system to manage conversations across voice, webchat, email and social messaging, allowing information from one channel to be carried across to another.
The OpenTable integration connects these conversations with live reservation functionality, allowing restaurants to retain their existing booking platform while HeyGuest manages enquiries across multiple channels.
Available to all restaurants using OpenTable, the integration gives more than 70,000 restaurants, bars, wineries and other hospitality venues worldwide access to HeyGuest’s technology.
“Restaurants are managing more guest interactions across more channels than ever, often at the busiest points in service. Every enquiry represents an opportunity, but teams can’t always respond immediately while managing the demands of a busy service,” says HeyGuest managing director David Charlton.
“Guests don’t think in channels – they simply expect a quick, convenient response wherever they choose to get in touch. By bringing OpenTable’s reservation technology together with our AI concierge, we can help restaurants manage those conversations and turn more enquiries into confirmed bookings without adding pressure to already busy teams.
“OpenTable is trusted by hospitality businesses around the world, making it a natural partner for HeyGuest. The integration allows operators to embrace conversational AI while continuing to use the reservation platform they already know.”
HeyGuest was developed by hospitality technology company iovox, which was founded in the UK in 2007.
Iovox says it has supported automated restaurant bookings and guest communications for more than a decade, facilitating over £1bn in dining revenue in the UK. HeyGuest draws on that experience to manage communications across voice, webchat, email and social messaging through a single platform.