How to deliver "outstanding" service like The Ivy

By Becky Paskin

- Last updated on GMT

Related tags 2012 summer olympics London

Keiran Terry, operations director at Caprice Holdings
Keiran Terry, operations director at Caprice Holdings
With the 2012 London Olympics fast approaching, the hospitality industry needs to step up its service standards to provide visitors with a warm, British welcome.

According to Caprice Holdings operations director Keiran Terry, this extends to more than just a friendly smile.

With this in mind, Terry explains at a recent R200 seminar, how the group that is famous for its service standards at restaurants like The Ivy and Le Caprice treats its customers like kings.

Related topics Business & Legislation Fine Dining

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