TripAdvisor: Where do we go from here?
TripAdvisor allows owners to respond to reviews online and recently launched a customer support line, but is that enough?
This short podcast features interviews with hoteliers Christopher Davy, Harry Cragoe and Imran Hussein, who have had both negative and positive experiences of TripAdvisor and looks at where the industry can go from here to help ensure hotels, restaurants and pubs are treated more fairly in the future.