TripAdvisor: Where do we go from here?

By Luke Nicholls & Emma Eversham

- Last updated on GMT

People posting overtly negative or even false and defamatory reviews on TripAdvisor has been a problem for many members of the industry
People posting overtly negative or even false and defamatory reviews on TripAdvisor has been a problem for many members of the industry
Reviews website TripAdvisor has angered some members of the industry who feel the website does not do enough to protect businesses who find themselves victims of false or defamatory reviews.

TripAdvisor allows owners to respond to reviews online and recently launched a customer support line, but is that enough?

This short podcast features interviews with hoteliers Christopher Davy, Harry Cragoe and Imran Hussein, who have had both negative and positive experiences of TripAdvisor and looks at where the industry can go from here to help ensure hotels, restaurants and pubs are treated more fairly in the future.

Related topics Business & Legislation Fine Dining

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